Your call is important to us.
That is why, although we are not now answering,
we will, as soon as possible, answer,
provided you keep holding.
If you do not keep holding,
we assue you
we will not answer
He writes haiku about emails without making you think he's being anachronistic: "In that otherworld/ Where we met when we emailed/ There is no other."—Telegraph, on poet Robert Crawford